Trust me John, you aren't the only one waiting since December.

Clay, I appreciate your candor with the situation and I realize you cannot do anything. This diminishes the frustration a tiny little bit

Clay,

Thank you for your understanding and your willingness to communicate better. The majority of the outbursts here could likely have been avoided by better communication. In an effort to avoid further outbursts and dissastisfied customers, can you please state the current status of the situation here, along with youir anticipated resolution?

Stephen

StephenGardner wrote:


You're welcome. I'll get a date for you guys today. We're switching suppliers, but the new supplier can't get us their product until the middle of May. We'll try to figure out something we can do to make it up to those of you that have been waiting so long for your stones.

Thanks Clay. That's exactly the type of intel I was looking for. Knowing that, I'm now more understanding. Communication is key.

Has the update been posted on another thread or another location on site? If not, can you please advise as to when?

Will

WilliamGibbons wrote:


Thanks for asking - at long last, we should have them in 2 weeks (if you're familiar with our supplier, you might read in 2-3 weeks on the outside.) We will add extra staff and do whatever we can here at our shop to get them out ASAP once they get to us.

WOOHOO!

We just got word that the ceramic stones should be shipping to us tomorrow so we'll hopefully have them by the end of the week.

thats great! i would have them ordered now if my girlfriend dident have my visacard

wickededge wrote:


Thats great news!

My question is: Is the initial shippment large enough to fufill all the standing orders or will some people need to wait for the next shippment before their stones are sent to them? I know there a a pretty big waiting list and I was just wondering how large the initial shippment would be compared to that.

Thsnks for the update,