Sorry to barge in off topic! I placed an order about two weeks ago for the new arms and have yet to be charged for them or hear anything about it. I have placed two phone calls along with an email over the past week inquiring about the status and have yet to hear anything back from anyone which I feel is quite uncommon. Did anyone else run into similar problems? Maybe I need to be more patient?

Sorry to barge in off topic! I placed an order about two weeks ago for the new arms and have yet to be charged for them or hear anything about it. I have placed two phone calls along with an email over the past week inquiring about the status and have yet to hear anything back from anyone which I feel is quite uncommon. Did anyone else run into similar problems? Maybe I need to be more patient?

Ordered mine 8/24 and still waiting without word. I hope that the recent shipment of the new arms were flawless and that there are enough to cover existing orders. I may have to call to verify that everything is on schedule and okay. It would be nice to get an email assuring me, (us) that they are on target for delayed deliveries. I'm not very good at waiting, I have a Amazon Prime membership and I am spoiled by free 2nd day delivery and overnight for $4 and they seem to have everything in stock when it is for sale.

I too have an ebay and Amazon account Scott, but here we are dealing with a singular rig which is constantly evolving. The two giants mentioned have huge staffs of buyers and millions of dollars backing up their enterprise...the WE is a small but growing business in a highly specialized field and has no huge staff of buyers and a back-room full of engineers and machinists cranking out their stuff. There is Clay who listens to his customers and is constantly trying to evolve the perfection everyone wants and betimes he is run ragged doing research and development, finding machinists who are capable of doing the work for a price that will not blow the roof off the cost of the WEPS. At the same time he is trying to sell his creation and visit all the knife shows so his work is shown where it counts. On top of all this he has another business and a family to be there for.
Over the two years I have had my WEPS, I found that patience with the development of his fine rig is worth it. He doesn't really need me to be an apologist for him and his businss, but I thought I would throw in my two cents worth. I know how difficult it is to wait, when all you want is to get at the business of sharpening on the finest rig available, but the Chinese have an old proverb that covers the matter nicely I think... Slowly, slowly, catches the monkey! Like all good proverbs it is slightly mysterious but I think the meaning is clear.

Best regards
Leo

We’re writing to update you on the status of your (Pro-Pack II)/(Pro-Pack II Upgrade Kit) order. We discovered after releasing the first run that there was an issue with the graduated degree bar. We decided to turn it into an opportunity to design a new, longer degree bar that is specifically calibrated to the Pro-Pack II and will offer a wider range of angles. When we designed the Riser for the Pro-Pack II and Upgrade Kit, the intention was to allow for lower angles by raising the knife above the pivot point of the Guide Rods. It turns out that, not only was it desirable for the lower angles, it was completely necessary since the new ball joints would otherwise interfere with the Lower Vise Screw; it’s what I like to call a happy accident. I knew that the calibration of the current degree bar would be off by two degrees, something I was willing to accept since we were including an Angle Cube and we didn’t want to create a new degree bar and add more cost to the kits. Once the first batch of production units arrived, we discovered two more problems that turned out to also be happy accidents: 1) The new L-Collars that hold the ball joints are milled with tight tolerances, much tighter than the original Collars that are extruded through a die. We discovered that they tolerances are in fact so tight that the L-Collars were having trouble sliding over the old degree bars, which experience a little bulging from where the detents are pressed in; 2) The machine shop making the collars, unbeknownst to me, made a last minute design change to conserve materials and didn’t check to ensure that the geometry remained intact and accidentally lowered the maximum achievable angle by nearly 4 degrees. Once both these things came to light, we did what we should have done in the first place – create a new degree bar that is properly calibrated to the new Riser and fits very tightly with the new L-Collars. Many thanks to our customers for discovering some of these things and communicating them back to us quickly so we could make the changes! So, to end my long story, your order is delayed a little while we wait for the new degree bars to come in. I know the wait will be frustrating, but I’m hopeful that you’ll enjoy the system even more with the new degree bars that allow for angles from 13-35 degrees per side.