Reporting in...received my WE PP2 upgrade on Friday evening (4-19). It was worth the wait.

wickededge wrote:


Thanks for the PM Clay.

PhilipPasteur wrote:


Not really looking for help. Obviously they are behind on shipments. Just keeping people informed is all.

One month and still waiting for my Pro Pack II upgrade. Nothing in e-mail about it being shipped. I've already exceeded the 2-3 week backorder.

Well I just checked my first post and it's been 3 weeks/2 days since I sent in my order. Sure wish it would arrive soon. Driving me crazy not being able to sharpen my knives the way I would like.

I posted my problem here and had a reply from Clay within minutes. Had the problem resolved in the time it took to send a PayPal payment to WE. That's more than fast enough for me. Of course, everyone's experience will vary. But condemning e-mail seems a bit silly. It's what the world is using. That's why the US Post Office is in such deep poop.

Some folks prefer e-mail and posting to forums over phone calls. Different strokes for different folks.

Leo: I guess I am guilty of being one that complained. But my complaint was that I couldn't get the order placed at all, not that it was taking too long or paying in advance. Clay e-mailed me personally and got things straightened out. Can't get any better customer service than that.

I saw nothing wrong with your comments. I thought they were helpful and appropriate.

blacksheep25 wrote:


Oh YEAH! Definitely want some of those!!!

R.JeffreyCoates wrote:


HA! Good one!!!

I agree with Nicholas 100%. It's nice to see users with a high confidence in a company. But it's also nice to have a company that you can put your trust in to do the right thing and take care of it's customers. That is a VERY RARE thing nowadays. Two thumbs up to Clay and the folks at Wicked Edge for their outstanding customer service and for providing a product that is in a constant "upgrade condition".
That's one way to keep customers and have a successful product.

Mike

A prize would be cool, but I'd also like to see some merchandise available for purchase in the Products/Accessories section, like baseball caps, t-shirts, the cool zip shirt Clay was wearing, etc.

I was watching the instruction video on YouTube for the Wicked Edge sharpener when I noticed Clay's really cool shirt. I would sure like to grab one of those!!!

Mike

I am going nuts waiting for the shipment of my Pro Pack II upgrade. I have a bunch of knives, both new and old, that need sharpening, but I want to wait for the PPII before getting started. I do have a new, "modded" version of the original WE that I bought on E-Bay. It has the washers already installed in the arms to tighten them up. But I still want to wait for the PPII upgrade arms to use them.

wickededge wrote:


Hi Clay,
I received your e-mail and just responded to it. Thank you for the rapid response. That's some EXCELLENT customer service!!!

Mike

At least some of you guys got an order placed. I tried 3 times to order a Pro Pack II upgrade and it keeps kicking me back saying choose another shipping method. I chose EVERY shipping method available and NONE of them worked.