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TOPIC: Super Fine Ceramic Stone Broken

Super Fine Ceramic Stone Broken 1 year 5 months ago #10447

  • Sharpy
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I just ordered the 1200/1600 stones earlier this month and the 1600 stone has cracked in half. I was cleaning my stones and then using a towel to dry them. When I was drying them off one of the stones came off of the block and cracked in half when it hit the floor. I am hoping I get replacements for this because this stone was obviously not glued down properly. Assistance with this matter would be appreciated.
Last Edit: 1 year 5 months ago by Sharpy. Reason: Adding Picture
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10448

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Picture of broken stone attached.
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Last Edit: 1 year 5 months ago by Sharpy. Reason: Adding Picture
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10453

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Send Kyle an email This email address is being protected from spambots. You need JavaScript enabled to view it. ... he can make arrangements to replace your stone.
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The following user(s) said Thank You: PhilipPasteur, Sharpy

Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10466

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Thank you for the response, I have sent Kyle an email.
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10496

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Yes, we'll definitely take care of this. Out of curiosity, how were you cleaning your stones? It may help us to understand better whatever issue you encountered.
--Clay Allison
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10499

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Hello Clay,

I was cleaning my stones with a soft-scour scrub pad using some Comet and some cold water. I got the stone just wet enough and then put some Comet on a scrub pad and scrubbed the stone for about 10 seconds. I rinsed the Comet off of the stone and was drying off the stone when it came off of the block and cracked on my floor.
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10502

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Sharpy wrote:
Hello Clay,

I was cleaning my stones with a soft-scour scrub pad using some Comet and some cold water. I got the stone just wet enough and then put some Comet on a scrub pad and scrubbed the stone for about 10 seconds. I rinsed the Comet off of the stone and was drying off the stone when it came off of the block and cracked on my floor.

It sounds like you didn't do anything out of the ordinary there, thanks for letting me know. The issue must have been in the gluing job at the shop.
--Clay Allison
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10505

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Could you please let me know when my new stone is going to be shipped. Also, is the stone and some glue going to be sent or is it going to be a stone already glued on the block? I appreciate the good customer service and will be eventually buying some new stones and upgrades. :)
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10580

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Bumping to the top for a response. :)
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Re: Super Fine Ceramic Stone Broken 1 year 5 months ago #10588

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Hey Sharpy...

Your best bet is to contact Kyle direct... he's the one who handles this, and you probably won't get an answer thru the forum, especially on specific shipping info.

Typically, they'll just replace the whole setup, not just send you the stone and glue.
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