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TOPIC: I need to vent here about customer service.

Re: I need to vent here about customer service. 1 year 11 months ago #6066

  • Billabong
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Geocyclist wrote:
ScottSherman wrote:
It's worth mentioning that there are over a thousand views on this thread already and I would bet that the vast majority if not all agree with what a great job Clay, Kay and Kyle are doing whether they post or just lurk.

This is very important to me, a lurker, now a member. The thread topic is deceiving at first, but glad to see the positive response and turn around from WE.

The responses from Clay (and Kay via email) totally discount the complaints, as they are now aware and intend to put it behind them, no arguments.
Much better outcome than the usual excuses you would expect from people that don't appreciate someones business.

I consider WE to be like Apple.

Overpriced and doesn't play well with others? ;) (joke)
They make the best designed (and most expensive) product in their market. You get what you pay for, but customers who by the best expect the best is design (functionally and aesthetically) and top notch customer service.

October 26th, enter MS Win8 and Surface to shake things up! :ohmy:
MichaelCraft wrote:
I was referring specifically to his tone of "Now I feel guilty :/", been there, done that, it just hit my funny bone.

Apologies, trying to expres my intentions using text is an art I don't have.

I thought you were saying you can laugh at me now for the "looking back" statement.
Last Edit: 1 year 11 months ago by Billabong.
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Re: I need to vent here about customer service. 1 year 11 months ago #6069

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Billabong wrote:
I thought you were saying you can laugh at me now for the "looking back" statement.
No apologies necessary, I am not sure that expressing anything with clarity and the intended nuance is possible in text, hence my reply seemed just as bad! Heck, I cannot even do that IN PERSON with my wife of 10 years, and it sure ain't from a lack of trying ;). You just happened to say something that made me think of how many times I have put my foot in mouth too many times to count (not saying you did that, it just reminded me of that for myself), and MY looking back at those moments made ME laugh :). Your sentiment was clear. I have a weird sense of humor, or so I am told, to which I reply, "define weird" ;).
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Re: I need to vent here about customer service. 1 year 11 months ago #6070

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MichaelCraft wrote:
Billabong wrote:
I thought you were saying you can laugh at me now for the "looking back" statement.
No apologies necessary, I am not sure that expressing anything with clarity and the intended nuance is possible in text, hence my reply seemed just as bad! Heck, I cannot even do that IN PERSON with my wife of 10 years, and it sure ain't from a lack of trying ;). You just happened to say something that made me think of how many times I have put my foot in mouth too many times to count (not saying you did that, it just reminded me of that for myself), and MY looking back at those moments made ME laugh :). Your sentiment was clear. I have a weird sense of humor, or so I am told, to which I reply, "define weird" ;).

No worries mate! (as us Aussies say)

It's happening everywhere today.

My emails to Kay now have her thinking I want to be a Wicked Edge Dealer. :silly:
Spoke with the exclusive Aussie dealer here today in an attempt to clarify.
My reply from Kay was CC'd to him.

Perhaps tomorrow will be better?
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Re: I need to vent here about customer service. 1 year 11 months ago #6072

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Billabong wrote:
MichaelCraft wrote:
Billabong wrote:
I thought you were saying you can laugh at me now for the "looking back" statement.
No apologies necessary, I am not sure that expressing anything with clarity and the intended nuance is possible in text, hence my reply seemed just as bad! Heck, I cannot even do that IN PERSON with my wife of 10 years, and it sure ain't from a lack of trying ;). You just happened to say something that made me think of how many times I have put my foot in mouth too many times to count (not saying you did that, it just reminded me of that for myself), and MY looking back at those moments made ME laugh :). Your sentiment was clear. I have a weird sense of humor, or so I am told, to which I reply, "define weird" ;).

No worries mate! (as us Aussies say)

It's happening everywhere today.

My emails to Kay now have her thinking I want to be a Wicked Edge Dealer. :silly:
Spoke with the exclusive Aussie dealer here today in an attempt to clarify.
My reply from Kay was CC'd to him.

Perhaps tomorrow will be better?
With one dealer on the continent, perhaps you should be! Sounds like an opportunity to me! Then you can be a plank owner of sorts and perhaps ride with Clay, Kyle, Kay, and crew on their yacht! Watching how much WE has grown in their offerings and evolution in such a short period of time, (from home to field to industrial to ?), a few years from now... I think it will better.

Hey Clay, are you open for investors, or can you at least save me a spot for your IPO :)?
Last Edit: 1 year 11 months ago by MichaelCraft.
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Re: I need to vent here about customer service. 1 year 11 months ago #6073

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MichaelCraft wrote:
With one dealer on the continent, perhaps you should be!

I'll look back on this one day and laugh! :lol:
Last Edit: 1 year 11 months ago by Billabong.
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Re: I need to vent here about customer service. 1 year 10 months ago #6207

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I recieved my arms,riser,and degree bar thursday 10/18/12.. Well worth the wait.
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