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TOPIC: I need to vent here about customer service.

Re: I need to vent here about customer service. 1 year 11 months ago #6029

  • Billabong
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wickededge wrote:
we'll definitely get it resolved ASAP.

--Clay

Thanks Clay, seems I'm just being impatient.
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Re: I need to vent here about customer service. 1 year 11 months ago #6030

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I think I'd be more impatient than you and I know that the lack of communication is terrible. We're working desperately to resolve it as quickly as possible. On top of being super busy, we've had a slew of things to slow us down from a big email outage in which we lost several days of emails, a couple people out sick and other miscellaneous challenges, so the gap in our structure has been really exacerbated. The rapid growth and extra challenges have exposed that gap so at least we can see what needs fixing and we're working at it as our number 1 priority right now.
Billabong wrote:
wickededge wrote:
we'll definitely get it resolved ASAP.

--Clay

Thanks Clay, seems I'm just being impatient.
--Clay Allison
Last Edit: 1 year 11 months ago by wickededge.
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Re: I need to vent here about customer service. 1 year 11 months ago #6031

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wickededge wrote:
The rapid growth and extra challenges have exposed a that gap so at least we can see what needs fixing and we're working at it as our number 1 priority right now.

Now I feel guilty! :unsure:

We will look back on this and laugh one day.

It will all fall into place one day soon, all the best!
Last Edit: 1 year 11 months ago by Billabong.
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Re: I need to vent here about customer service. 1 year 11 months ago #6032

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Billabong wrote:
wickededge wrote:
The rapid growth and extra challenges have exposed a that gap so at least we can see what needs fixing and we're working at it as our number 1 priority right now.

Now I feel guilty! :unsure:

We will look back on this and laugh one day.

It will all fall into place one day soon, all the best!

No need to feel guilty, I owe all of you guys on this thread a big thank you for both bringing this tough subject up and for being as patient as you've been! I don't think it's everyday that a company has customers cool enough to talk them through the issues that crop up. So many people would just walk away and you guys have been awesome at calling us to account and demanding/inspiring us to step up our game. I'm very grateful to all of you and think that Wicked Edge has the best customers ever!
--Clay Allison
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Re: I need to vent here about customer service. 1 year 11 months ago #6033

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wickededge wrote:
So many people would just walk away

Where do we walk to? ;)

I don't want to walk anywhere else as I wouldn't like being there.

You have a brilliant product here, it will all fall into place with your attitude driving it.
And thanks to Kay & Kyle, I'm sure they are being tested also.
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Re: I need to vent here about customer service. 1 year 11 months ago #6034

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Billabong wrote:
And thanks to Kay & Kyle, I'm sure they are being tested also.
And how! ;)
--Clay Allison
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