Welcome, Guest
Username: Password: Remember me
Welcome to the Wicked Edge forum!

Tell us and our members who you are, what you like and why you became a member of this site.
We welcome all new members and hope to see you around a lot!

TOPIC: I need to vent here about customer service.

Re: I need to vent here about customer service. 1 year 9 months ago #5921

  • Rmorris7
  • Rmorris7's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 1
  • Karma: 6
I'm so glad that everyone is getting their emails and notices about tracking numbers. I really am! I just wish that I would hear something. I talked to Kyle about three weeks ago and he told me that the rods would be in sometime next week. Like I said, this was three weeks ago. This is the third phone call I have made about the bars. Would someone please let me know something. I ordered the new arms and received them a good while ago, but still waiting on some kind of notice that the bars have been shipped.

Thanks,

Rmorris7

PS. I hate to cause a stink but I'm just frustrated.
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 9 months ago #5922

  • Rmorris7
  • Rmorris7's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 1
  • Karma: 6
Double post.
Last Edit: 1 year 9 months ago by Rmorris7. Reason: Double Post
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 9 months ago #5988

  • PhillipHyun
  • PhillipHyun's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 3
  • Karma: 6
I'd just like to chime in and say that while I had some of the same communication issues as I've read on here with the e-mails that seem to disappear into a black hole and voice mails left on a machine, I was able to communicate well with Clay through the private messages here on the forum! Also, Clay really went the extra mile in resolving my issue with the F&S and the eventual follow-through was outstanding. So, while I completely understand that they face a great challenge with production efficiency and manpower I have no doubt about their commitment to making sure that we the customers are happy with the product. I don't mind having to wait when I know with 100% assurance that I will be taken care of.
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 9 months ago #5990

  • PhillipHyun
  • PhillipHyun's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 3
  • Karma: 6
Did you send Clay a PM here on the forum? Worked for me!
Last Edit: 1 year 9 months ago by PhillipHyun.
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 9 months ago #5991

  • wickededge
  • wickededge's Avatar
  • OFFLINE
  • Administrator
  • Posts: 1752
  • Thank you received: 598
  • Karma: 91
We had a really productive meeting this morning and are in the process of re-thinking some of our task assignments here to answer the growth we're experiencing. We're always chasing a moving target as the business grows and just about when we think we've got something squared away, the needs change. We'll start implementing the changes this week and will definitely be staying in better touch with people.
--Clay Allison
The administrator has disabled public write access.
The following user(s) said Thank You: MichaelCraft

Re: I need to vent here about customer service. 1 year 9 months ago #5997

  • MichaelCraft
  • MichaelCraft's Avatar
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • Thank you received: 19
  • Karma: 7
Thank's for the update Clay! This is good stuff, I hope that the company stays as good as it is when you are a bazillionaire floating in one of your yachts in the Virgin Islands or where-ever and we are still here buyin stuff ;).
Last Edit: 1 year 9 months ago by MichaelCraft.
The administrator has disabled public write access.
Time to create page: 0.126 seconds