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TOPIC: I need to vent here about customer service.

Re: I need to vent here about customer service. 1 year 9 months ago #6033

  • Billabong
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wickededge wrote:
So many people would just walk away

Where do we walk to? ;)

I don't want to walk anywhere else as I wouldn't like being there.

You have a brilliant product here, it will all fall into place with your attitude driving it.
And thanks to Kay & Kyle, I'm sure they are being tested also.
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Re: I need to vent here about customer service. 1 year 9 months ago #6034

  • wickededge
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Billabong wrote:
And thanks to Kay & Kyle, I'm sure they are being tested also.
And how! ;)
--Clay Allison
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Re: I need to vent here about customer service. 1 year 9 months ago #6035

  • Scott Sherman
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It's worth mentioning that there are over a thousand views on this thread already and I would bet that the vast majority if not all agree with what a great job Clay, Kay and Kyle are doing whether they post or just lurk.
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Re: I need to vent here about customer service. 1 year 9 months ago #6036

  • Billabong
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ScottSherman wrote:
It's worth mentioning that there are over a thousand views on this thread

That was me refreshing the page 990 times. ;)

edit - It's interesting to see the change in your posts now your WEPS is in your hands.
It has that affect doesn't it, all is forgiven?
Last Edit: 1 year 9 months ago by Billabong.
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Re: I need to vent here about customer service. 1 year 9 months ago #6058

  • MichaelCraft
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Billabong wrote:
wickededge wrote:
The rapid growth and extra challenges have exposed a that gap so at least we can see what needs fixing and we're working at it as our number 1 priority right now.

Now I feel guilty! :unsure:

We will look back on this and laugh one day.
One day? I read this post and LOL'ed right now :lol:.

Some nasty stomach flu bug is going around, half of my company is in different stages of it. When I said I was going to bed yesterday at 4 I wasn't kidding... really because I didn't feel good(today getting here faster was just a bonus). I *just* woke up and don't remember the last 24 hrs. My PP2 is sitting in the living room on the floor I think, woo hoo, gotta go!
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Re: I need to vent here about customer service. 1 year 9 months ago #6059

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Take care Michael and give your body a chance to fight off that virus...lots of fluids and stay in bed. The sharpener will be there when you are feeling much better.
Be well my friend!

Leo
Never go anywhere without your knife!
Gibbs rule number 9

Leo James Mitchell
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Re: I need to vent here about customer service. 1 year 9 months ago #6060

  • MichaelCraft
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leomitch wrote:
Take care Michael and give your body a chance to fight off that virus...lots of fluids and stay in bed. The sharpener will be there when you are feeling much better.
Be well my friend!

Leo
Thanks Leo, and you are right, almost fell down the stairs carrying my WEPP2 to my man cave. I had about enough energy left to open it and admire it (VERY hi quality build, I got the same feeling admiring the WE as when opening a Gold Class BenchMade, Chris Reeves, etc., perfection).

P.S. Not saying that the other bases are bad, haven't seen them, don't really know, but I am glad I went for the granite upgrade (Kyle grabbed me a cool looking mostly blue with some green streaks), VERY nice looking!

Time to go to bed, about to pass out, and certainly don't want to rush setup and trying it out, I have a lot of videos etc. to review before I try it myself so I don't wreck anything in this beautiful kit :).

Oh yeah, I dig your sig, I don't really watch TV (or haven't for a while), single income family and all of that, and my free time is mostly on the inet, but CSI is on the top of my list when I have time again, from all of his rules I have read, I think I am gonna like this guy :)... and the show sounds crazy interesting.
Last Edit: 1 year 9 months ago by MichaelCraft.
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Re: I need to vent here about customer service. 1 year 9 months ago #6061

  • Geocyclist
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ScottSherman wrote:
It's worth mentioning that there are over a thousand views on this thread already and I would bet that the vast majority if not all agree with what a great job Clay, Kay and Kyle are doing whether they post or just lurk.

This is very important to me, a lurker, now a member. The thread topic is deceiving at first, but glad to see the positive response and turn around from WE.

I consider WE to be like Apple. They make the best designed (and most expensive) product in their market. You get what you pay for, but customers who by the best expect the best is design (functionally and aesthetically) and top notch customer service.
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Re: I need to vent here about customer service. 1 year 9 months ago #6064

  • Billabong
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MichaelCraft wrote:
One day? I read this post and LOL'ed right now :lol:.

Must be an Aussie expression?
I always believed it takes some time before you laugh about something serious.

You have a guy open a thread with a list of complaints, then after a series of "to and fro" comments he makes a statement that implies he is in a minority group viewing this thread.

I admire anyone that can speak truthfully, but I admire someone more than can admit they were wrong.
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Re: I need to vent here about customer service. 1 year 9 months ago #6065

  • MichaelCraft
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Billabong wrote:
MichaelCraft wrote:
One day? I read this post and LOL'ed right now :lol:.

Must be an Aussie expression?
I always believed it takes some time before you laugh about something serious.

You have a guy open a thread with a list of complaints, then after a series of "to and fro" comments he makes a statement that implies he is in a minority group viewing this thread.

I admire anyone that can speak truthfully, but I admire someone more than can admit they were wrong.
I was referring specifically to his tone of "Now I feel guilty :/", been there, done that, it just hit my funny bone.

Off Topic: Regarding time passing before making light of any situation, I think that humor is one of the most healthy forms of taking some weight off of what otherwise can be a stifling experience to the human soul. To those who are particularly sensitive, perhaps not, and or course it is a case by case, there are some things that maybe can never be funny(?, none according to Carlin). For a specific example, this is a link to a NEW way of purchasing audio and video content without going through conglomerates so that the actual artists get the majority of the profit. Anyway, they recently posted a set from another comedian who in a very short period of time, almost died from a digestive disease, her mother passed away weeks later, and then she is diagnosed with breast cancer not long after that. THis is her first set after ALL OF THAT. She goes on stage and talks to the crowd about it, and somehow makes it a successful comedy show(I bought it just to see how that was possible, as well as to donate to her cause), and at the end of it all, she REALLY seemed to have her spirits lifted. TO me, it was AMAZING, I don't know how else to put it, best $5 I have spent in YEARS. Humor maybe really is the best medicine?: buy.louisck.net/purchase/tig-notaro-live
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