Welcome, Guest
Username: Password: Remember me
Welcome to the Wicked Edge forum!

Tell us and our members who you are, what you like and why you became a member of this site.
We welcome all new members and hope to see you around a lot!

TOPIC: I need to vent here about customer service.

Re: I need to vent here about customer service. 1 year 10 months ago #5888

  • BrianLedford
  • BrianLedford's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 16
  • Thank you received: 1
  • Karma: 2
I just got a call from kyle letting me konw my arms and riser will ship tomorrow..
The administrator has disabled public write access.
The following user(s) said Thank You: leomitch

Re: I need to vent here about customer service. 1 year 10 months ago #5889

  • MichaelCraft
  • MichaelCraft's Avatar
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • Thank you received: 19
  • Karma: 7
I just got the tracking number from Kyle from my Pro pack II and a TON of extras (only thing missing is the curved stones which are on back order), yay! Didn't order any of those Japanese(?) wet stones yet, not ready for that. I also ordered several leather stop replacements(I expect to accidentally cut up a few as I am learning and accidentally stroke the wrong way :)) and extra tubes of diamond past 1 and .5 I think since the PPII comes with the micro ceramics. (save on shipping), and I have not yet read about leather vs. roo, vs. balsa enough to know if I will need/use them, which is fine, I have spend enough for now :D. PLus I mostly see clay demonstration with the leather, so I figure those are a good starting point for me. I called today and Kyle answered the phone, he was all alone today it sounds like, but he still TCB, good man! I *should* wrap this and put it under the tree for xmas, I would wait for xmas to open it, but forget that, I am not that patient :).

Sorry, I am rambling, just really excited!
Last Edit: 1 year 10 months ago by MichaelCraft.
The administrator has disabled public write access.
The following user(s) said Thank You: leomitch

Re: I need to vent here about customer service. 1 year 10 months ago #5893

  • FredHermann
  • FredHermann's Avatar
  • OFFLINE
  • Gold Boarder
  • Posts: 207
  • Thank you received: 41
  • Karma: 18
I just saw the email confirming my order and the tracking number....
I'm excited! And I can agree that its ok to wait for something awesome. I spent 8 years and 4 redesigns for a custom reenactment helm. Compared to that, this was easy.
“On one otherwise normal Tuesday evening I had the chance to live the American dream. I was able to throw my incompetent jack*ss of a boss from a fourteenth-story window.”

Owen Pitt – Monster Hunter International
The administrator has disabled public write access.
The following user(s) said Thank You: leomitch

Re: I need to vent here about customer service. 1 year 10 months ago #5896

  • Scott Sherman
  • Scott Sherman's Avatar
  • OFFLINE
  • Expert Boarder
  • Posts: 147
  • Thank you received: 36
  • Karma: 5
I just received a very nice email note from Kay Allison following up on my order. Without going into details, I will say that she was very concerned that WE did right by me and gave me her personal assurance that they would. I was given a tracking number for my order which UPS estimated to be delivered to me by Friday this week.

This is exactly what I hoped would happen by bringing this concern for customer communications into the light. So, congratulations to WE and thanks to Kay and Kyle for their excellent customer service response in my order and I hope that you all have a great experience with your purchase and delivery of your personal WEPS's.

Best to all.
The administrator has disabled public write access.
The following user(s) said Thank You: leomitch

Re: I need to vent here about customer service. 1 year 10 months ago #5921

  • Rmorris7
  • Rmorris7's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 1
  • Karma: 6
I'm so glad that everyone is getting their emails and notices about tracking numbers. I really am! I just wish that I would hear something. I talked to Kyle about three weeks ago and he told me that the rods would be in sometime next week. Like I said, this was three weeks ago. This is the third phone call I have made about the bars. Would someone please let me know something. I ordered the new arms and received them a good while ago, but still waiting on some kind of notice that the bars have been shipped.

Thanks,

Rmorris7

PS. I hate to cause a stink but I'm just frustrated.
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 10 months ago #5922

  • Rmorris7
  • Rmorris7's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 12
  • Thank you received: 1
  • Karma: 6
Double post.
Last Edit: 1 year 10 months ago by Rmorris7. Reason: Double Post
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 10 months ago #5988

  • PhillipHyun
  • PhillipHyun's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 3
  • Karma: 6
I'd just like to chime in and say that while I had some of the same communication issues as I've read on here with the e-mails that seem to disappear into a black hole and voice mails left on a machine, I was able to communicate well with Clay through the private messages here on the forum! Also, Clay really went the extra mile in resolving my issue with the F&S and the eventual follow-through was outstanding. So, while I completely understand that they face a great challenge with production efficiency and manpower I have no doubt about their commitment to making sure that we the customers are happy with the product. I don't mind having to wait when I know with 100% assurance that I will be taken care of.
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 10 months ago #5990

  • PhillipHyun
  • PhillipHyun's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 19
  • Thank you received: 3
  • Karma: 6
Did you send Clay a PM here on the forum? Worked for me!
Last Edit: 1 year 10 months ago by PhillipHyun.
The administrator has disabled public write access.

Re: I need to vent here about customer service. 1 year 10 months ago #5991

  • wickededge
  • wickededge's Avatar
  • OFFLINE
  • Administrator
  • Posts: 1777
  • Thank you received: 639
  • Karma: 91
We had a really productive meeting this morning and are in the process of re-thinking some of our task assignments here to answer the growth we're experiencing. We're always chasing a moving target as the business grows and just about when we think we've got something squared away, the needs change. We'll start implementing the changes this week and will definitely be staying in better touch with people.
--Clay Allison
The administrator has disabled public write access.
The following user(s) said Thank You: MichaelCraft

Re: I need to vent here about customer service. 1 year 10 months ago #5997

  • MichaelCraft
  • MichaelCraft's Avatar
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • Thank you received: 19
  • Karma: 7
Thank's for the update Clay! This is good stuff, I hope that the company stays as good as it is when you are a bazillionaire floating in one of your yachts in the Virgin Islands or where-ever and we are still here buyin stuff ;).
Last Edit: 1 year 10 months ago by MichaelCraft.
The administrator has disabled public write access.
Time to create page: 0.143 seconds