Welcome, Guest
Username: Password: Remember me
Welcome to the Wicked Edge forum!

Tell us and our members who you are, what you like and why you became a member of this site.
We welcome all new members and hope to see you around a lot!
  • Page:
  • 1
  • 2

TOPIC: Not so Welcome

Not so Welcome 1 year 1 month ago #12618

  • JohnnyG
  • JohnnyG's Avatar
  • OFFLINE
  • Junior Boarder
  • Posts: 39
  • Thank you received: 10
  • Karma: 4
I just received my $700 Pro 1 with the the case and a few extra accessory stones.

I was excited to use the WE for the first time. While putting it together, I noticed one of the arms is much tighter than the other. One will fall to the table and the other will stay where you put it.

I figure for $700, they should be pretty close to the same?

I call the number and a female answers the phone. I explained the problem and she tells me to put a little bit of oil on the arm. I say no problem, but what if that does not fix it? She said a new joint would be $19. I said isn't this thing under warranted? I have not even used it yet. She says yes it is but the joint will be $19. I was instantly pissed... I said I will box this thing up and return it. She said, try the oil and I will check to see if I can replace the ball joint for free??? With that, it occurred to me that she was talking about the new arm ball joint. I said I have the old style arm. She said, oh, I can replace that for free????

In any case, I can't believe they would charge to replace a part that was bad from the start.

I put oil on the arm and it is a bit better buy still stays where you put it. I'm not sure if I should have another one sent or just work with this to see if it loosens up.

Thoughts?
Thanks
JohnnyG

Get on the Wicked Edge Users Map
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12620

  • cbwx34
  • cbwx34's Avatar
  • OFFLINE
  • Moderator
  • Posts: 1260
  • Thank you received: 413
  • Karma: 92
It sounds like it was just a misunderstanding... pretty sure it's covered under warranty for no $.

I'd see if it loosens up, if not, call back and ask for Kyle.
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12621

  • PhilipPasteur
  • PhilipPasteur's Avatar
  • OFFLINE
  • Platinum Boarder
  • Phil
  • Posts: 944
  • Thank you received: 233
  • Karma: 66
I know what Johnny feels like. I get something new and expect it to be perfect.
That being said, I would use it for awhile, as it will probably loosen up. If it is not binding and causing real problem with range of motion, it should not affect your edges.

I don't want to be perceived as trying to minimize the issue nor discount your feelings, but it doesn't sound like you have a problem that will impact the operation of your new sharpener.

BTW They specifically started adding washers to the arms and screws that can be tightened to make sure there was little play in the joint. The ones I got were actually sort of adjustable by tightening or loosening the screw that they installed for the rod to joint connection. If yours are the same (and you did not mention which part of the joint was stiff) you might just loosen that screw a little bit.

Also, I agree with Curtis, I think that there must have been some misunderstanding. Anytime that I have had any problem, no matter how small, the Crew at WEPS has bent over backwards to make it right.

In any case, welcome to the forums. I think you will get to where you can be happy about your purchase and will enjoy your machine. I think that you would miss a great experience and lots of very sharp knives if you were to send the sharpener back...
Phil

MAX 2001-2013
Hoping there is that bridge!
I miss you Buddy!
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12623

  • EamonMcGowan
  • EamonMcGowan's Avatar
  • OFFLINE
  • Platinum Boarder
  • Posts: 524
  • Thank you received: 199
  • Karma: 29
Funny :ohmy: I have had the loose and the tight joints and I like mine stiffer cause I like to take my [addles off with the rods straight up and down, that way I can just slide the next paddles on without having to lift them. :P
Welcome to the forum! Give your WE a chance I just know your going to love it! :woohoo:
The definition of insanity is to do the same thing over and over again and expect a different result?
An old Irish toast, May the wind always be at your back, may you always have work and may you be in heaven a half hour before the devil knows your dead. Cheers!
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12625

  • JohnnyG
  • JohnnyG's Avatar
  • OFFLINE
  • Junior Boarder
  • Posts: 39
  • Thank you received: 10
  • Karma: 4
EamonMcGowan wrote:
Funny :ohmy: I have had the loose and the tight joints and I like mine stiffer cause I like to take my [addles off with the rods straight up and down, that way I can just slide the next paddles on without having to lift them. :P
Welcome to the forum! Give your WE a chance I just know your going to love it! :woohoo:

Stiff seems to make some sense. But I have one lose and one stiff.

Mine do not have the screws, they are pinned so I can't adjust them.

I do not plan on sending the WE back, but I was not impressed with the way the call was handled. Poor support can destroy a company. Hopefully this was an isolated indecent.

I am not an expert with this unit, but if I have to push harder on one paddle than the other just to make it move, it makes sense to me that it would affect the pressure at the blade.
Thanks
JohnnyG

Get on the Wicked Edge Users Map
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12626

  • PhilipPasteur
  • PhilipPasteur's Avatar
  • OFFLINE
  • Platinum Boarder
  • Phil
  • Posts: 944
  • Thank you received: 233
  • Karma: 66
Obviously, if it bothers you, you should get it fixed.
Keep in mind that the effort it takes to move the stone along the length of the blade is not directly related to the pressure that you apply to the blade with the stone.

Admittedly, when getting started with the machine, not having to worry about this would be the best thing.

I don't want to come off as a fan boy, but I think if you were to check the posts dealing with interactions with the folks at Wickededge, you would find far more people that reported very positive experiences than not.

As Curtis suggested, if the thing does not loosen up to your liking after a bit of use,call and ask for Kyle. I think that you will be happy with the result.
Phil

MAX 2001-2013
Hoping there is that bridge!
I miss you Buddy!
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12628

  • cbwx34
  • cbwx34's Avatar
  • OFFLINE
  • Moderator
  • Posts: 1260
  • Thank you received: 413
  • Karma: 92
PhilipPasteur wrote:
BTW They specifically started adding washers to the arms and screws that can be tightened to make sure there was little play in the joint.

The screws were a temporary solution Clay used a while back, the current arms have an additional washer and are pinned.

PhilipPasteur wrote:
Obviously, if it bothers you, you should get it fixed.
.
.
I think if you were to check the posts dealing with interactions with the folks at Wickededge, you would find far more people that reported very positive experiences than not.

Yup. Don't settle if you're not happy. Clay's out of town, or he probably would have already commented on this. But if it doesn't loosen up, he'll take care of it.
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12633

  • DARRELLALLEN
  • DARRELLALLEN's Avatar
  • OFFLINE
  • Expert Boarder
  • Posts: 128
  • Thank you received: 35
  • Karma: 6
cbwx34 wrote:
pretty sure it's covered under warranty for no $.

call back and ask for Kyle.

I agree with Curtis and Philip here.........I have had a few issue with my Pro Pack 2, and WEPS has absolutely bent over backwards to make it right, with no questions asked.
Kyle has been my go to guy for new orders and any issues I have had, and I couldn't expect any better customer service even if I had gone through Clay......contact Kyle, he will take care of you. :cheer:
The administrator has disabled public write access.

Not so Welcome 1 year 1 month ago #12634

  • JohnnyG
  • JohnnyG's Avatar
  • OFFLINE
  • Junior Boarder
  • Posts: 39
  • Thank you received: 10
  • Karma: 4
I spoke to Kyle and we are good to go.

I will say that they have some CQ issues over there. My 1.0 paste had 1.1ml in it but the .05 had .75 (25% less than it should). My kit was missing the Knife Brace and of coarse the arms not being the same.

I only bring this up because I want to see this company survive long term and they will meed to fix this sorta thing in order to do that.

Kyle is taking care of everything and I am 100% happy.... a fan boy so to speak.

JohnnyG
Thanks
JohnnyG

Get on the Wicked Edge Users Map
The administrator has disabled public write access.
The following user(s) said Thank You: cbwx34

Not so Welcome 1 year 1 month ago #12645

  • Geocyclist
  • Geocyclist's Avatar
  • OFFLINE
  • Platinum Boarder
  • Posts: 448
  • Thank you received: 154
  • Karma: 31
I have the ball joint arms (it is worth the upgrade BTW).

A little oil loosen them up (used Break Free CLP). the left is still a little stiffer than the right. I think it will stay that way as I am right handed and use more force. My left will stay in the air and the right will fall. I prefer enough stiffness to keep them in the air.

It will take several knives before everything starts to break in, arm joints, stones, etc.

In the end I am very pleased with my WEPS. Mine was not perfect. I sharpened the vice my first knife, so it's even less perfect now. Based on the level of perfection you desire you will be pleased with the WEPS as you will be able to sharpen a knife perfectly, even bevels, razor sharp (with some practice). I have never come to close to getting the level of perfection sharpening with anything else.
The administrator has disabled public write access.
The following user(s) said Thank You: cbwx34
  • Page:
  • 1
  • 2
Time to create page: 0.167 seconds